Specialist - Technical Support (Korean Language Support)
You'll be sent to the company's own careers page — we don't collect applications.
About this role
The Responsibilities of the Role: * Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes. * Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. * Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues. * Responsible for ensuring that the set KPIs are achieved. * Create a case in ticketing system, monitoring and drive the case until closure. * To update the ticketing system accurately and efficiently with call details, actions taken and resolution. * To ensure high levels of customer satisfaction with individual calls. * If not successful in solving the ticket, forward to the next appropriate level. * Usage of remote tools (where applicable) to analyze and resolve tickets. * Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions. Skill Requirements: * Proficient in English and Korean language (spoken and written). * 1+ years of experience in Client Technical Support roles. * Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP. * Experience within IT Services and Working with Field Service Providers. * Working Knowledge of Windows Operating Systems and MS Products. * Technical Knowledge of the client (Notebook, Desktop, & Tablets). * L1 Technical Support: troubleshooting to resolve, service desk handling & coordination The Package : * Attractive Salary (RM8,500 – RM10,000) * Annual Leave 15 days. * Medical Leave 14 days. * Medical and hospitalization coverage. Experience Required : * Associate Location : * Kuala Lumpur, WP, Malaysia. Employment Type : * Full Time.