Sales and Marketing Executive

About this role

Join our **sales and marketing** team to help grow our customer base, champion great customer experiences, and ensure smooth, on‑time delivery from order to doorstep. You’ll work closely with cross‑functional teams and customers to turn opportunities into long‑term partnerships. **What you’ll do** * Support promotions and coordinate activities during **exhibitions**, ensuring a standout presence and seamless execution. * Develop and maintain customer relationships through regular outreach, field visits, meetings, and follow-ups to understand needs and identify new business opportunities. * Handle customer inquiries and complaints promptly while delivering high-quality, responsive service that strengthen trust and partnerships. * Follow up on outstanding **payments** to ensure collections within agreed terms. * Gather **market and competitor insights** **to support the development of effective sales strategies and campaigns.** * Contribute to team **sales targets** through consistent pipeline building and conversion. * Provide technical guidance to customers, including the **implementation of new CIDB product standards,** and act as an auditor to ensure the correct profiles are selected and ordered for their projects. * Collaborate with the Marketing team on product specifications, providing technical advice to architects and consultants to help convert specified projects into sales. Support the Marketing team in coordinating and conducting factory visits. * Coordinate with the Production team to oversee the timely completion of customer orders and the development of new profiles to meet project and industrial application requirements. * Coordinate with the Admin and Logistics teams to ensure smooth order processing and delivery arrangements, working collaboratively to achieve team objectives. **What We’re Looking For:** **Working Location: JB, Melaka, Klang, Cheras, Kajang, Semenyih and KL.** * A **Diploma/Degree** in Marketing, Business Studies, or a related field. * Entry‑level friendly: **fresh graduates** are welcome; 0–2 years’ relevant experience is an advantage. * Ability to independently **develop new markets** and work with minimal supervision. * Inside sales and/or **field sales** experience is a plus. * A pleasant, professional **communication** style and strong interpersonal skills. * **Strong organizational skills with the ability to prioritize tasks and meet tight deadlines.** * Proactive **decision‑making** and strong **problem‑solving** skills; calm under pressure when handling complaints. * Willingness to **travel** for field visits, client meetings, and events. * Proficiency in **Mandarin** and **English** to effectively serve Mandarin‑speaking clients. * Ability to understand technical product specifications and advise customers effectively * Support promotions and coordinate activities during exhibitions, **to ensure strong brand visibility and smooth event execution.