Customer Service Executive (Shift Based)
You'll be sent to the company's own careers page — we don't collect applications.
About this role
The Customer Service Executive will be responsible for handling customer inquiries, coordinating aerospace shipments and ensuring smooth operational support. This role requires working on a shift basis to support time-sensitive aerospace logistics operations. **Job Responsibilities**: * Act as the main point of contact for aerospace customers. * Handle customer inquiries, booking requests, and shipment updates. * Coordinate with operations, warehouse, and transport teams to ensure timely shipment handling. * Monitor shipment status and proactively update customers on any delays or issues. * Prepare and verify shipping documents (AWB, invoice, packing list, customs documentation). * Ensure compliance with aerospace handling requirements and company SOP. * Maintain accurate records in the system and ensure proper data entry. * Resolve customer complaints professionally and escalate when necessary. * Work closely with airlines, agents, and vendors for shipment arrangements. * Perform any other ad-hoc duties assigned by the superior. **Requirements & Qualifications** **Education** * Diploma / Degree in Logistics, Supply Chain, Business Administration, or related field. **Experience** * Minimum 1–2 years of experience in customer service or logistics (Aerospace experience is an advantage). **Skills & Competencies** * Knowledge of air freight procedures and documentation is preferred. * **Able to work on rotating shifts, weekends, and public holidays if required.** * Strong problem-solving skills and ability to work under pressure. * Ability to handle urgent and time-critical shipments. **Language** * Good communication skills in English and Bahasa Malaysia.