IT Technical Support
You'll be sent to the company's own careers page — we don't collect applications.
About this role
Minimum qualifications: * Diploma or degree in Computer Sciences, Information Technology or a related field preferred. * In-depth knowledge of computer hardware, software, and OS (Windows & Linux) * Hands-on experience in Windows server administration and basic knowledge in Linux server administration * Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals * Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting. * Experience in prioritize and manage the workflow. Preferred qualifications: * Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO. * Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals. * Competent at documenting and maintaining standard/applications operating procedures * Ability and willingly to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues. * Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment * Has passion for technology and wants to make a difference with technology solutions * Possess the ability to learn and work on changing and emerging technologies. * Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills Responsibilities * Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines. * First point of contact for users for issues concerning their computer systems and equipment. * Require to traveling for onsite or remote support multiple site office or server location. * Installing or helping company to deploy new hardware, software, and networking systems. * Diagnosing and troubleshooting hardware, networking, and software issues. * Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. * Proposing simple and effective solutions. * Providing basic hardware and software training. * Maintaining good users’ relations.