Bank Executive Trainee - Customer Experience
You'll be sent to the company's own careers page — we don't collect applications.
About this role
**Responsibilities** • Monitor QMS report, average waiting, average serving time at all branches • Collect monthly reports from all relevant stakeholders • Tracking customer feedback across online and offline channels, devices, and touchpoints on daily basis • Register and keep record of Bank’s SPIs • Facilitate CE related circulation/communication • Developing/gather ECES & ICES surveys • Assist branch/department all Customer Experience related issue • Responsible for other task that may assign from line manager from time to time **Requirements** • Graduated/Under Graduate - Bachelor’s Degree in Business Management/Banking/Finance/Economics or equivalent in related field. • Good command of English • Computing knowledge & skills • Energetic, positive thinking & learning attitude • Strong passion and high commitment • Experience is not required.