Shop Supervisor

About this role

We are seeking a dedicated Shop Supervisor to oversee daily operations, lead a team, and deliver an exceptional retail experience. ### Responsibilities 1. **Customer Service Excellence** * Lead and inspire a customer-first culture by delivering exceptional service, resolving issues promptly, and motivating the team to exceed customer expectations. 2. **Sales & Performance Management** * Drive sales performance by monitoring results, coaching the team to achieve targets, and providing regular reports with actionable insights. 3. **Team Supervision & Leadership** * Supervise, mentor, and motivate team members while supporting goal achievement and overseeing hiring, training, and onboarding. 4. **Performance Monitoring & Staff Development** * Enhance team performance through regular evaluations, targeted training, and continuous coaching and development. 5. **Onboarding and Training New Staff** * Ensure effective onboarding by training new hires on job responsibilities, customer service standards, and store operations while reinforcing compliance and expectations. 6. **Inventory Management** * Manage inventory effectively by maintaining optimal stock levels, conducting regular checks, ensuring accurate records, and coordinating with HQ and suppliers for timely replenishment. 7. **Store Operations & Safety** * Oversee daily store operations, including opening and closing procedures, cash handling, cleanliness, safety compliance, and maintaining visual merchandising standards in line with company guidelines. ### Qualifications / Skills Needed * Minimum of 3–5 years’ experience in a retail management role, with proven ability to lead teams, achieve sales goals, and oversee store operations. * Demonstrated track record of meeting or exceeding sales targets and KPIs. * Strong leadership and team management skills, with the ability to motivate, coach, and develop staff. * Excellent customer service skills with a strong commitment to customer satisfaction. * Strong communication, interpersonal, problem-solving, and decision-making abilities. * Excellent organisational and time management skills, with the ability to multitask in a fast-paced environment. * Solid knowledge of inventory management and retail store operations. * Ability to handle cash and financial transactions accurately and responsibly. * Self-motivated, proactive, and results-driven, with a positive attitude. * Strong attention to detail and the ability to work both independently and collaboratively within a team.