Customer Service Officer
You'll be sent to the company's own careers page — we don't collect applications.
About this role
1. To assist shoppers with direction to their desired location. 2. To provide shoppers with all information required eg. tenants mix, mall facilities in the Mall etc. 3. Handling customer complaints or incidents. 4. To coordinate and ensure all distress calls/ complaints/ feedbacks reached relevant departments at the stipulated timeframe. 5. To follow-up with relevant departments on the outcome of the distress calls/ complaints/ feedbacks at the stipulated timeframe, if required. 6. To assist Advertising and Promotion department in handling redemption process from time to time. 7. To ensure all information on-hand are the latest and updated. 8. To ensure all services are clean and in good working order i.e prayer room, baby care room, wheelchairs and baby strollers. **Qualifications & Experience** Advance Diploma/ Diploma/ Bachelor holder in either Business Administration, Management, Mass Communications or equivalent fields.