Customer Service / After-Sales Support Executive
You'll be sent to the company's own careers page — we don't collect applications.
About this role
To provide excellent customer service and after-sales support, ensuring customer satisfaction, timely issue resolution, and a seamless experience for clients throughout the product/service lifecycle. **JOB ACCOUNTABILITIES** 1. Act as the primary point of contact for all customer inquiries, complaints, and service requests. 2. Respond promptly to customer communications via phone, email, or other channels, maintaining a professional and helpful manner. 3. Coordinate with internal teams including sales, logistics, operations, and technical departments to resolve customer issues efficiently. 4. Track, document, and follow up on customer complaints, returns, warranty claims, and service requests to ensure timely resolution. 5. Monitor and analyze customer feedback, identify recurring issues, and recommend improvements to products, services, and processes. 6. Ensure proper documentation of all interactions, service reports, and customer communications in internal systems. 7. Support pre- and post-sales activities such as product demonstrations, onboarding, training, or guidance to customers where necessary. 8. Maintain strong relationships with customers to enhance satisfaction, loyalty, and repeat business. 9. Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date advice. 10. Contribute to continuous improvement initiatives to enhance customer experience and service efficiency.