SPECIALIST – TECHNICAL SUPPORTS & SALES
You'll be sent to the company's own careers page — we don't collect applications.
About this role
**RESPONSIBILITIES:** **Technical Support** * Provide pre-sales technical consultation to clients regarding product features and applications. * Provide troubleshooting and technical support to customers via phone, email, or on-site visits. * Diagnose technical issues, propose solutions, and guide clients through the implementation of products/services. * Handle post-sales services, including installation, configuration, and troubleshooting of products. * Conduct routine maintenance, software updates and repairs as needed. * Collaborate with engineering teams to resolve complex technical problems and escalate issues when needed. * Maintain up-to-date knowledge of the company’s products, services, and industry trends to provide accurate solutions. **Sales Support** * Assist the sales team in identifying customer needs and recommending appropriate solutions. * Prepare technical documentation, product specifications, and presentations to support sales activities. * Participate in client meetings, product demonstrations, and pre-sales discussions. * Maintain detailed logs of service requests and solutions provided to clients. * Help generate and follow up on leads, contributing to the growth of sales opportunities. **Customer Training & Onboarding** * Conduct training sessions for clients to ensure they understand product functionality and usage. * Develop training materials and user guides to assist customers in product adoption. * Offer ongoing support and guidance to customers during the onboarding process. **Collaboration & Problem Resolution** * Collaborate with sales, product, and engineering teams to ensure seamless communication and delivery of solutions. * Provide feedback from customers to assist in product improvements and service optimizations. * Address customer concerns and follow up to ensure satisfaction and retention. **Documentation & Reporting** * Maintain accurate records of customer interactions, issues, resolutions, and sales opportunities. * Generate reports on technical issues, customer feedback, and sales support efforts. * Update CRM systems with client information and technical details. **Others** * Any technical and sales-related initiatives or activities that align with and support the achievement of the company’s goals. **QUALIFICATIONS / PREVIOUS EXPERIENCE:** * Diploma or Degree in Engineering, Electronics, Mechatronics, or a related technical field. * Minimum 2-4 years of experience in technical support or field service roles, preferably with Industry 4.0 automation systems. * Knowledge of Industry 4.0 programming and integration is a plus.