Manager - Customer Services
You'll be sent to the company's own careers page — we don't collect applications.
About this role
1. Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently. 2. Attend to guests/clients on arrival and departure to ensure continues experience. 3. Ensure that the facilities is well-maintained, welcoming and offers top-notch services to customers. 4. Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff. 5. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback. 6. Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering. 7. Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained. 8. Perform other duties assigned by the superior. **Qualifications & Experience** 1. Possess at least a Degree in Hotel Management, Business Administration/ Marketing or equivalent. 2. Minimum 5 years relevant experience. Candidate with experience in hotel ballroom/ banquet service would be an advantage. 3. Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.